TERMS OF SERVICE
TERMS OF SERVICE — PranaCare Ltd
Effective Date: July 2026 Location: Edmonton, Alberta, Canada

1. Introduction

Welcome to PranaCare Ltd (“we”, “our”, “the practice”). By accessing our website, booking services, purchasing programs, or engaging with any PranaCare offering, you agree to these Terms of Service.
These terms apply to all services, including:
  • Counselling
  • Coaching
  • Organizational conflict consulting
  • Mediation‑informed support
  • Leadership advisory
  • Digital programs and resources
  • Workshops, training, and speaking engagements
If you do not agree with these terms, please discontinue use of our services.

2. Scope of Services

PranaCare provides:
  • Trauma‑informed counselling
  • Coaching and personal development
  • Organizational conflict consulting
  • Mediation‑informed guidance (not formal mediation)
  • Leadership advisory
  • Digital programs and educational content

Counselling Services

Counselling is provided by qualified professionals and follows Alberta’s professional standards

Coaching & Consulting Services

Coaching and consulting are not therapy, not crisis support, and not legal, medical, or financial advice.

Mediation‑Informed Support

We offer mediation‑informed guidance, but we do not provide formal mediation under Alberta’s legal framework.

3. Eligibility

You must be:
  • 18 years or older, or
  • Have parental/guardian consent if under 18
Organizational clients must be authorized representatives of their organization.

4. Confidentiality

We maintain strict confidentiality except where disclosure is required by law:
  • Risk of harm to self or others
  • Abuse or neglect of a child or vulnerable person
  • Court order or legal requirement
  • Professional consultation (non‑identifying information only)
Organizational consulting confidentiality applies to the organization, not individual employees.

5. No Crisis Services

PranaCare does not provide emergency or crisis intervention.
If you are in crisis, call:911, your local emergency services, or Alberta Mental Health Crisis Line: 1‑877‑303‑2642

6. Payment & Billing

Payment is required at the time of booking unless otherwise arranged.
Accepted payment methods include:
  • Credit card
  • Debit
  • E‑transfer
  • Organizational invoicing
Late payments may result in suspension of services.

7. Cancellation & Refunds

Cancellations must follow our Payment, Refund & Cancellation Policy (created as a separate page).
Missed appointments or late cancellations may be billed in full.
Digital products and programs are non‑refundable unless otherwise stated.
Organizational contracts follow the terms outlined in the consulting agreement.

8. Intellectual Property

All content, frameworks, materials, and digital resources — including the PRANA Framework — are the intellectual property of PranaCare Ltd.
You may not:
  • Copy
  • Reproduce
  • Distribute
  • Modify
  • Sell
  • Claim ownership
without written permission.

9. Limitation of Liability

To the fullest extent permitted by Canadian law:
  • PranaCare Ltd is not liable for decisions made by clients based on counselling, coaching, consulting, or digital content.
  • We are not responsible for outcomes, organizational changes, or interpersonal results.
  • Services are provided “as is” without guarantees of performance or results.
You agree to indemnify PranaCare Ltd against claims arising from misuse of services or violation of these terms.

10. Not Legal, Medical, or Financial Advice

PranaCare does not provide:
  • Legal advice
  • Medical advice
  • Financial advice
  • Formal mediation
  • Psychiatric services
Any information provided is for educational and supportive purposes only.

11. Organizational Consulting Terms

Organizational consulting includes:
  • Conflict navigation
  • Leadership alignment
  • Culture and identity consulting
  • Team dynamics assessment
  • Structured facilitation
Organizational clients agree to:
  • Provide accurate information
  • Ensure psychological safety for participants
  • Follow recommendations responsibly
  • Maintain confidentiality within their organization
We are not responsible for internal organizational decisions or outcomes.

12. Digital Products & Programs

Digital products include:
  • Courses
  • PDFs
  • Workbooks
  • Recorded content
  • Online programs
You receive a non‑transferable license for personal or organizational use. Sharing, copying, or distributing is prohibited.

13. Website Use

You agree not to:
  • Misuse the website
  • Attempt unauthorized access
  • Disrupt functionality
  • Use content without permission
We may restrict access for violations.

14. Third‑Party Services

We may use third‑party providers for:
  • Payment processing
  • Scheduling
  • Video sessions
  • Analytics
  • Digital product delivery
We are not responsible for third‑party errors or outages.

15. Termination of Services

We reserve the right to terminate services if:
  • Boundaries are violated
  • Safety concerns arise
  • Payment issues occur
  • Terms are breached
Clients may also discontinue services at any time.

16. Changes to Terms

We may update these Terms of Service periodically. The most current version will always be available on our website.

17. Contact Information

For questions about these Terms of Service:
PranaCare Ltd  Edmonton, Alberta Email: hello@pranacare.ca  Phone: 587‑778‑1110