CRISIS & EMERGENCY DISCLAIMER

CRISIS & EMERGENCY DISCLAIMER — PranaCare Ltd

Clarity • Safety • Ethical Boundaries Edmonton, Alberta, Canada

1. Purpose of This Crisis Disclaimer

This Crisis & Emergency Disclaimer outlines the limits of PranaCare Ltd’s services and clarifies that we do not provide crisis intervention, emergency response, or urgent mental‑health services.
By using our website, booking services, or engaging with any PranaCare offering, you acknowledge and agree to the boundaries described below.

2. No Crisis or Emergency Services

PranaCare Ltd does not provide:
  • Emergency mental‑health intervention
  • Crisis counselling
  • Suicide prevention services
  • Immediate risk assessment
  • Emergency medical support
  • Emergency organizational intervention
  • 24/7 support or monitoring
Our services are non‑urgent, scheduled, and designed for stability, clarity, and long‑term support — not crisis response.

3. If You Are in Crisis

If you are experiencing a crisis, emergency, or immediate risk, please contact:
  • 911
  • Your local emergency services
  • A crisis hotline or emergency mental‑health service
  • A hospital or urgent care centre
  • Someone you trust who can help you access emergency support
PranaCare Ltd cannot respond to crisis messages via email, text, voicemail, or social media.

4. Counselling Services Are Not Emergency Services

Counselling at PranaCare is:
  • Scheduled
  • Non‑urgent
  • Supportive
  • Trauma‑informed
  • Culturally intelligent
Counselling is not appropriate for:
  • Immediate danger
  • Active suicidal intent
  • Severe psychiatric symptoms
  • Medical emergencies
  • Situations requiring rapid intervention
We do not provide same‑day crisis appointments.

5. Coaching & Consulting Are Not Crisis Support

Coaching, organizational consulting, and mediation‑informed support are not designed for crisis situations.
These services cannot:
  • Replace emergency mental‑health care
  • Resolve urgent organizational crises
  • Provide rapid conflict intervention
  • Manage acute distress or danger
Organizational clients must use appropriate emergency protocols for workplace crises.

6. No Duty to Respond Outside Scheduled Sessions

PranaCare Ltd does not guarantee availability outside scheduled appointments.
We cannot:
  • Provide crisis support through email, text, or messaging
  • Respond immediately to urgent requests
  • Offer emergency guidance between sessions
Messages received outside session times will be addressed during regular business hours.

7. Limits of Responsibility

To the fullest extent permitted by Canadian law:
  • PranaCare Ltd is not liable for harm resulting from crisis situations where emergency services were not contacted.
  • We are not responsible for outcomes related to emergencies, crises, or urgent mental‑health concerns.
  • We do not guarantee immediate response times for any communication.
Clients are responsible for seeking emergency support when needed.

8. Organizational Crisis Boundaries

Organizational conflict consulting is not a crisis‑management service.
We do not:
  • Provide emergency workplace intervention
  • Replace HR, legal, or safety protocols
  • Respond to urgent organizational incidents
  • Offer rapid conflict resolution during crises
Organizations must follow their internal emergency procedures.

9. Digital Programs & Online Content

Digital programs, courses, and resources are not designed for crisis support.
They do not:
  • Replace therapy
  • Replace emergency care
  • Provide real‑time assistance
  • Offer crisis intervention tools
They are educational and developmental only.

10. Changes to This Disclaimer

We may update this Crisis Disclaimer periodically. The most current version will always be available on our website.

11. Contact Information

For non‑urgent questions about this disclaimer:
PranaCare Ltd  Edmonton, Alberta Email: hello@pranacare.ca  Phone: 587‑778‑1110