Privacy Policy

 PRIVACY POLICY — PranaCare Ltd

Protecting your personal information with clarity, dignity, and care.

1. Introduction

PranaCare Ltd (“we”, “our”, “the practice”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect information across all services, including counselling, coaching, consulting, mediation‑informed support, organizational conflict consulting, programs, and digital resources.
We follow Alberta’s Personal Information Protection Act (PIPA) and all applicable Canadian privacy laws.

2. What Information We Collect

We collect only the information necessary to provide safe, ethical, and effective services.

Personal Information

  • Name
  • Contact information (email, phone, address)
  • Demographic information (optional)
  • Emergency contact details

Service‑Related Information

  • Intake forms
  • Session notes
  • Communication preferences
  • Goals, concerns, and relevant history
  • Organizational information (for consulting clients)

Technical Information

  • Website analytics
  • Cookies and usage data
  • IP address and device information
We do not collect unnecessary personal data.

3. How We Use Your Information

We use your information to:
  • Provide counselling, coaching, consulting, and organizational services
  • Communicate with you about appointments and services
  • Maintain accurate records
  • Improve our website and service experience
  • Ensure safety, ethical practice, and compliance
  • Process payments and invoices
  • Deliver digital products and programs
We do not sell or share your information for marketing.

4. Confidentiality & Limits of Confidentiality

Your information is confidential except in situations where disclosure is required by law or necessary for safety, including:
  • Risk of harm to self or others
  • Abuse or neglect of a child or vulnerable person
  • Court order or legal requirement
  • Professional consultation (non‑identifying information only)
We will always explain these limits clearly.

5. How We Store & Protect Your Information

We use secure, encrypted systems to store client information, including:
  • Encrypted digital records
  • Password‑protected devices
  • Secure cloud‑based practice management tools
  • Restricted access to authorized personnel only
We retain records according to Alberta’s professional standards for social workers and organizational consultants.

6. Your Rights

You have the right to:
  • Access your personal information
  • Request corrections
  • Withdraw consent (except where required by law)
  • Ask how your information is used
  • Request deletion of digital program data
We respond to all requests promptly and respectfully.

7. Third‑Party Services

We may use trusted third‑party services for:
  • Payment processing
  • Scheduling
  • Video sessions
  • Website analytics
  • Digital product delivery
These providers follow strict privacy and security standards.

8. Cookies & Tracking

Our website may use cookies to improve user experience, analyze traffic, and personalize content. You may disable cookies in your browser settings.

9. Email, Messaging & Digital Communication

Email and messaging are used for scheduling and general communication. Sensitive information should be shared during sessions, not through email or text.
We do not provide crisis support through email or messaging.

10. Children & Youth Privacy

For clients under 18:
  • Consent from a parent/guardian may be required
  • Privacy is respected within legal and ethical limits
  • Safety and well‑being are prioritized

11. Organizational Clients

For consulting clients:
  • Organizational information is confidential
  • Reports and recommendations are shared only with authorized leaders
  • No personal employee information is collected unless explicitly required and consented to

12. Changes to This Policy

We may update this Privacy Policy periodically. The most current version will always be available on our website.

13. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:
PranaCare Ltd  Edmonton, Alberta Email: info@pranacare.ca Phone: 587-778-1110