DIGITAL PRODUCTS & PROGRAMS POLICY

DIGITAL PRODUCTS & PROGRAMS POLICY — PranaCare Ltd

Clarity • Boundaries • Ethical Digital Practice Edmonton, Alberta, Canada

1. Purpose of This Policy

This Digital Products & Programs Policy explains how digital content from PranaCare Ltd may be accessed, used, and protected. It applies to all digital offerings, including:
  • Online courses
  • Digital programs
  • PDF guides
  • Workbooks
  • Recorded content
  • Audio or video lessons
  • Downloadable resources
  • Membership content
  • Email‑based programs
  • Digital toolkits
By purchasing or accessing any digital product, you agree to the terms below.

⭐ 2. Nature of Digital Products

Digital products from PranaCare Ltd are:
  • Educational
  • Supportive
  • Developmental
  • Skills‑based
  • Psychoeducational
  • Leadership‑oriented
  • Trauma‑informed
  • Culturally intelligent
Digital products are not:
  • Therapy
  • Medical treatment
  • Legal advice
  • Crisis support
  • A substitute for counselling or consulting
  • A guarantee of specific outcomes

⭐ 3. Access & Delivery

Upon purchase, you will receive access through:
  • Email delivery
  • Download link
  • Membership portal
  • Course platform
  • AttractWell program access
Access may include:
  • Immediate download
  • Timed release modules
  • Drip‑based content
  • Lifetime access (if stated)
  • Limited‑time access (if stated)
If you do not receive access within 24 hours, please contact us.

⭐ 4. Payment Terms

Payment for digital products is due at the time of purchase.
Accepted payment methods:
  • Credit card
  • Debit
  • E‑transfer
  • Organizational invoicing (approved clients only)
Digital products are final sale.

⭐ 5. Refund Policy (Strict & Legally Protective)

5.1 No Refunds

All digital products, courses, and programs are non‑refundable.
This includes:
  • PDFs
  • Workbooks
  • Recorded content
  • Online courses
  • Digital toolkits
  • Membership content
  • Email‑based programs
Because digital content is immediately accessible and cannot be “returned,” refunds are not provided under any circumstances.

5.2 Technical Issues

If you experience technical issues accessing your product, we will assist you in resolving the issue — but refunds are not provided.

5.3 Duplicate Purchases

If you accidentally purchase the same product twice, we may offer:
  • A credit
  • A transfer to another digital product
at our discretion.

⭐ 6. Intellectual Property & Usage Rights

All digital content is the intellectual property of PranaCare Ltd.
You receive a non‑transferable, non‑exclusive license for personal or organizational use.
You may not:
  • Copy
  • Reproduce
  • Distribute
  • Share
  • Sell
  • Modify
  • Upload elsewhere
  • Claim ownership
  • Use for commercial purposes
without written permission.
Unauthorized sharing or distribution may result in legal action.

⭐ 7. Prohibited Use

You may not use digital content to:
  • Provide therapy
  • Provide coaching
  • Provide consulting
  • Train others
  • Create derivative programs
  • Build competing products
  • Misrepresent PranaCare content as your own
Digital content is for your personal development or your organization’s internal use only.

⭐ 8. No Crisis or Emergency Support

Digital programs do not provide:
  • Crisis intervention
  • Emergency mental‑health support
  • Real‑time assistance
  • Immediate response
  • Safety planning
If you are in crisis, contact:
  • 911
  • Local emergency services
  • Alberta Mental Health Crisis Line: 1‑877‑303‑2642

⭐ 9. No Guarantees or Warranties

PranaCare Ltd does not guarantee:
  • Specific outcomes
  • Emotional results
  • Organizational changes
  • Leadership improvements
  • Conflict resolution
  • Performance increases
Digital products are provided “as is” for educational purposes.
We are not liable for decisions made based on digital content.

⭐ 10. Technical Requirements

You are responsible for ensuring you have:
  • A stable internet connection
  • A compatible device
  • Updated software
  • Access to your email
We are not responsible for:
  • Device issues
  • Browser incompatibility
  • Internet outages
  • Email filtering or spam issues

⭐ 11. Account Security

If your digital product requires login access:
  • Keep your password secure
  • Do not share your login
  • Notify us if you suspect unauthorized access
We may revoke access if account sharing is detected.

⭐ 12. Updates & Revisions

PranaCare Ltd may update digital products periodically.
Updates may include:
  • New modules
  • Revised content
  • Improved resources
  • Additional lessons
Access to updates depends on the product type and purchase terms.

⭐ 13. Policy Changes

We may update this Digital Products & Programs Policy at any time. The most current version will always be available on our website.

⭐ 14. Contact Information

For questions about this policy:
PranaCare Ltd  Edmonton, Alberta Email: hello@pranacare.ca  Phone: 587‑778‑1110